What’s included and what isn’t.

Last reviewed: October 9, 2026

• 1. Who you’re contracting with
• 2. Setup jobs
• 3. The setup guarantee
• 4. Training sessions
• 5. Coaching hour
• 6. Coaching plan
• 7. Pricing, tax, payment
• 8. Cancellation and rescheduling
• 9. Location and travel
• 10. Confidentiality
• 11. What AI output is
• 12. Advice and outcomes
• 13. Talks and workshops
• 14. Testimonials and examples
• 15. Changes

1. Who you’re contracting with

• You are contracting with Ahlgren Media Group LLC, a Hawaiʻi limited liability company doing business as Dean Ahlgren.
• Questions about any of these terms: dean@deanahlgren.com.

2. Setup jobs

• Before work starts, we agree in writing what the setup must do, what you provide, and the handover date. That written agreement is the scope of the job.
• Included: the setup, done in your own accounts; written steps; the lesson described for that job on the services page; and a check together within 30 days of handoff.
• Most setup jobs are handed over within two weeks of our first working session. The new-hire kit and the front office setup take about a month.
• You provide the information the job runs on (each job on the services page lists it), sign-in to your own accounts, and time for the lesson.
• Not included: app subscriptions or paid AI plans, which you pay directly to the provider; work outside the written scope, which is quoted before it starts; and ongoing support after the 30-day check, which is available through the coaching hour (section 5) or, for clients, the coaching plan (section 6).
• I check what your existing tools already do before proposing anything custom, and tell you about any extra cost before you book.
• Work happens in your own accounts. The setup and the written steps stay there, so you keep them if we stop working together.
• A small tool built for your business is quoted separately, after a first job together.
• I do every setup myself, so I take on four setups a month.

3. The setup guarantee

• Within 30 days of handoff we check the setup together against the written agreement in section 2.
• If what we set up doesn’t do what we agreed, I fix it at no charge. If it still doesn’t, you get your money back. This covers the setup we agreed on. It isn’t a promise of more sales or hours saved.
• Refunds are sent within two business days, back to the card or bank account you paid with.
• Cancelling or moving a booking before the work happens is covered in section 8.

4. Training sessions

• A planning call before we meet, about 30 minutes, to agree on the task, the tool, and what a useful result looks like.
• A live working session of 2½ hours, in person on Oʻahu or by video, on the task we agreed. A group of up to 20 practices the same task together in the same 2½ hours.
• Written steps for your process and your people, in the format agreed during planning (for example a written guide, a video, slides, or a quick reference).
• One follow-up call, about 30 minutes, within 30 days of the session, at every tier.
• Not included: software subscriptions, paid AI plans, or any other tool costs. If a job is worth a paid plan, I tell you before you spend anything.
• Not included: connecting systems, account setup beyond what the session covers, or custom builds. If the task needs those, that’s a setup job with its own price, agreed before the work starts (section 2).
• Not included: ongoing support, on-call monitoring, or unlimited troubleshooting after the follow-up call. Help after that is available through the coaching hour (section 5) or, for clients, the coaching plan (section 6).
• Not included: voice agents, private or local AI installs, or connections to accounting or scheduling software, unless we agree them as a setup job with its own price.

5. Coaching hour

• One problem, by video, about an hour. $150, paid when you book.
• If you book the front office setup or new-hire training for several roles within 30 days of your hour, the full $150 comes off the price. The credit doesn’t apply to single setup jobs or training sessions.

6. Coaching plan

• For clients after a setup or a training session. $149 a month.
• Each month: a 30-minute call, one fix to what we built (like new prices in the assistant or a new column in the report), and email questions answered within two business days. A new job is quoted.
• A missed monthly call doesn’t carry over to the next month.
• Plan time is for questions and guidance, not on-call monitoring of your systems.
• Billed monthly on the 1st. Thirty days’ notice to cancel.
• Founding clients: my first five clients get the first month of the $149 coaching plan free. After that month, the plan continues only if you ask.

7. Pricing, tax, and payment

• Published prices include Hawaiʻi General Excise Tax.
• Setup jobs under $995 and the coaching hour are paid when you book. Setup jobs of $995 or more take a 50% deposit, with the balance due at handoff.
• The coaching plan is billed monthly. App subscriptions are paid by you to the provider.
• Training session prices are per session, per group, not per person. Group size is set at the planning call. If it changes there, the balance is adjusted to the price for the new size. The price doesn’t drop if fewer people come on the day.
• If more people join a training session on the day, each extra person is $100, GET included, billed after the session, rather than moving you to the next tier.
• Training sessions for more than 20 people, association events, and employer workshops are quoted by format and audience.
• For a training session, after our free call I email you the date, group size and price, with an invoice for a 50% deposit. Each invoice repeats the cancellation rules in section 8. Paying the deposit holds your date and confirms the booking on these terms.
• The balance for a training session is due two business days before the session. I send that invoice after the planning call.
• Pay by card or from your bank account through the invoice link. Bank payments take a few business days to clear, so if you pay a training session balance from your bank, send it at least five business days before the session.
• Checks are accepted for groups, payable to Ahlgren Media Group LLC. A check holds the date once it clears.

8. Cancellation and rescheduling

• All times are Hawaiʻi time, and a business day is Monday to Friday, not counting Hawaiʻi state holidays. Tell me by email or text; notice counts from when it arrives.
• Two or more business days before the session (for a Thursday 9 a.m. session, by Tuesday 9 a.m.): reschedule and everything you’ve paid moves to the new date, or cancel and get everything you’ve paid back.
• Inside two business days: your first reschedule is free, and everything you’ve paid moves to the new date. If you cancel, don’t show up, or reschedule again, I keep the deposit and refund any balance you’ve paid. A new deposit holds a new date.
• A rescheduled session needs to happen within 90 days of the original date.
• A booked coaching hour follows the same two-business-day rule, with the $150 counting as the deposit.
• Cancel a setup job before our first working session and everything you’ve paid comes back. After that, your deposit or payment covers the work done so far, and we agree in writing what’s refunded.
• If weather or an emergency makes an in-person session unsafe, we switch to video or pick a new date at no charge, your choice.
• If I have to cancel or move a session, you choose a new date or get back everything you’ve paid.
• I send refunds within two business days, back to the card or bank account you paid with.

9. Location and travel

• In person anywhere on Oʻahu. Travel is included island-wide.
• Neighbor islands by video at the published price. In-person visits to Hawaiʻi Island, Maui or Kauaʻi for bigger projects, by arrangement, with travel costs quoted and agreed in writing before booking.

10. Confidentiality and your information

• Nothing of yours goes into an AI tool until we have agreed, together, what is safe to share, in which account, with which settings.
• In a setup job the assistant is built from the real prices, policies and past replies you choose, in an account we’ve checked together first.
• Training, account settings, and redaction reduce risk. They do not guarantee confidentiality, accuracy, or legal compliance. A paid account alone is not a privacy guarantee.
• I keep what I learn about your business in confidence. A mutual non-disclosure agreement is available on request.
• I never take your passwords. If a tool needs to be set up inside your account, you log in and I guide you.
• Recording: sessions are not recorded unless you ask. If you do, you receive and hold the recording, and I delete my copy within seven days of sending it to you.
• File transfer: we work in your own systems first, whether that is your shared drive, your accounts, or in the room. Anything you send me by email goes into one folder for your business. Nothing of yours goes into an AI tool that we have not agreed on during planning.
• Retention: your files are deleted 30 days after the follow-up call unless you ask me to keep them, off my devices and out of cloud trash. I keep the written steps I made for you, since they are the deliverable and my record of the work. They say how to run the setup; they don’t hold your customer records. Session notes are kept for 12 months for follow-up, then deleted.

11. What AI output is

• Every draft, table, or summary produced during or after our work together is a starting point for your review, not a finished or approved document.
• You remain responsible for anything you send, publish, or act on.

12. Advice and outcomes

• I don’t provide legal, tax, or compliance advice. Regulated or sensitive work (for example health, legal, or financial records) may need review by your own IT, legal, or other qualified adviser. I will tell you when I think it does.
• The setup guarantee in section 3 covers whether what we built does what we agreed. It doesn’t promise business results, such as more sales or a particular amount of time saved, which depend on your business, your people and the tool’s own behavior.

13. Talks and workshops for associations and employers

• A 20-minute talk is free. Longer hands-on workshops are quoted.
• Live facilitation, beginner workshops, or an adapted group session, agreed in advance with the host.
• No accreditation, continuing-education credit, or training subsidy is implied unless stated in writing.

14. Testimonials and examples

• Teaching examples and portfolio case studies on the website use fictional businesses. The AI tools on the Work page are real builds.
• Quoted recommendations are from people who have worked with me and are used with their permission.

15. Changes to these terms

• These terms may change. The version in effect is the one on this page on the day you book, and you are held to that version for the work you booked.