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Your data

What goes into AI, and what comes out.

Privacy and accuracy are two different questions. We look after what goes in together, and you approve what comes out.

Before anything goes in, we set up the account.

We go through the account’s data settings and your own workplace rules together, and turn off use for model training wherever the provider allows it. In a training session we practice on made-up or redacted examples. In a setup, we work from the real prices, policies and past replies you choose, in an account we’ve set up first.

Before anything goes out, you approve it.

You read it first: the facts, prices, names and tone, and anything that commits your business.

How I work in your accounts

You sign in, and I never take a password. Everything we build, and the training that goes with it, stays in your accounts, so it’s yours if we stop working together.

Your files

Anything you send me goes in one folder for your business and is deleted 30 days after the follow-up call, unless you ask me to keep it. I keep a copy of the written steps as my record of the work. They show how to run the setup and don’t hold your customer records.

Sensitive records

Health, legal or financial records may need a look from your own IT, legal or professional adviser. I tell you when I think they do, and the AI rules setup starts there.

What this website itself collects is on the privacy page.

Have a question about your data?

Ask on a free call, and we’ll look at your accounts together.