It’s ten to five on a Friday.
A customer messages: “Do you have an appointment available this Saturday?” You’re nowhere near the calendar. You don’t want to leave them hanging, and you don’t want to promise a slot you haven’t checked.
- 1The facts you give it.
Only what it needs. Saturday hours are 9 AM to 1 PM. Availability hasn’t been checked yet. The reply should ask which service and what time they have in mind.
- 2The draft it writes.
“Thanks for reaching out. We’re open this Saturday from 9 AM to 1 PM. Which service were you hoping to book, and what time works best for you? I’ll check availability and confirm.”
- 3Your check.
Thirty seconds. Hours right? Asks the two questions? Promises nothing? Send it.
AI drafts. You check. You decide.